Refund Policy

Last Updated: December 23, 2025

Note: AuraFace provides digital content that is delivered immediately upon purchase. Due to the nature of digital goods, all sales are final.

1. Non-Refundable Nature

Once you have paid to unlock a report and the AI processing has begun or the report has been displayed, we generally do not offer refunds. By making a purchase, you acknowledge and agree that you lose your right to a refund once the digital content is delivered.

2. Eligible Exceptions

While we maintain a strict no-refund policy, we may consider refund requests in the following specific circumstances:

Duplicate Payment: If you were accidentally charged twice for the same transaction.
Technical Failure: If our system fails to deliver the content after a successful payment and the issue cannot be resolved by our support team.
Unauthorized Transaction: Cases of confirmed fraudulent activity (subject to verification by our payment processor).

3. Refund Request Window

Any eligible refund request must be submitted within 14 days of the purchase date. Requests made after this period will not be considered.

4. How to Request a Refund

To request a refund under the eligible exceptions, please email us at sevenzhangtube@gmail.com with your order number and a description of the issue. You may also handle disputes through the Paddle.net customer support portal.

5. Processing Refunds

If approved, refunds will be issued back to the original payment method used. Please allow 5-10 business days for the credit to appear on your statement.